These videos show the human face of consular work and the support the Department of Foreign Affairs and Trade (DFAT) provides to Australians in need overseas.
Contact media@dfat.gov.au to request high resolution copies of these videos.
Meet Ciara
Ciara is the former First Assistant Secretary of the Consular and Crisis Management Division in the Department of Foreign Affairs and Trade. Hear her talk about how important it is to plan ahead when you travel.
Meet Trudy
Trudy is an experienced member of the crisis response team in the Department of Foreign Affairs and Trade. Hear her talk about her role and what it's like to assist Australians overseas in their worst moments.
Meet Bosco
Bosco worked as a consular officer in the Australian Consulate-General in Ho Chi Minh City, Vietnam. Hear him talk about his experiences, helping Australians in their most vulnerable moments.
Meet Kirsty
Kirsty was the Deputy High Commissioner in New Zealand when the volcano on White Island erupted in 2019. Hear her talk about her experience leading Australia's crisis response to the tragic event.
Meet Sanuki
Sanuki worked as a consular officer in the Australian High Commission in Bangladesh. Hear her talk about her time helping Australian travellers, and her advice about being aware and respectful of different cultural norms overseas.
Meet Sue
Sue, who leads the Consular Emergency Centre (CEC) in Australia, reflects on what it is like to work in the CEC, their essential work, and how unique it is to assist Australians in trouble.
Meet Leo
Reflecting back on his consular experience is Leo, an experienced consular officer. Leo looks at what it takes to be a consular officer and the importance of travel insurance.
Meet Katie
Katie, a consular officer, reflects on her deployment to Poland during the Russian Invasion of Ukraine, working to help people with complex consular needs.
Meet Greg
Greg talks about his time as a consular officer assisting Australians in Sudan during the recent conflict and takes a moment to reflect on what makes an excellent consular officer.