Cristina, a consular officer in Portugal, reflects on assisting bereaved family and friends when their travel companion unexpectedly died in Lisbon.

Alex, a consular officer in Japan, reminisces about his experience helping rescue a group of Australian hikers stranded in the mountains of Japan.

Christos, a consular officer in Cyprus, reflects on his time providing assistance to Australian evacuees during the Sudan conflict.

Dilara, a consular officer in Ankara, reflects on the devastating earthquakes in Türkiye and her role supporting affected Australians in the following days.