We are committed to providing information and services to the widest possible audience. Smartraveller is for all Australians, regardless of ability, technology or platforms.
Web standards
Our website has received independent accessibility testing and was assessed as being at a conformance level of Level AA in relation to the Web Content Accessibility Guidelines (WCAG) 2.1 as of 1 November 2019.
We also aim to meet the Digital Transformation Agency's requirements for government websites.
Exceptions
Accessibility is a priority for us. However, we can't control the accessibility of content outside our domain. This includes websites we link to.
We recognise that some of our content is not as accessible as it could be. Meeting accessibility guidelines is an ongoing process. We keep working to improve it.
PDFs
Some material on our website is provided in Portable Document Format (PDF). To view or print a PDF you will need to have a PDF reader installed.
We understand that some users may still find accessing PDF files difficult. We have, where possible, taken steps to ensure that alternative formats are available.
How to use the ‘listen to this page’ function
The listen function allows the text on the website to be read out loud to you. It provides assistance if you have trouble reading text online.
You simply click the 'Listen' button to listen to the webpage’s content.
National Relay Service
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
24-hour relay call numbers
- TTY/voice calls: 133 677
- Speak and Listen: 1300 555 727
- SMS relay: 0423 677 767
Telephone interpreters
The Department of Home Affairs provides translating and interpreting services.
This service is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.
Contact us for accessibility help
If you have any problems using this site, require documents in an alternate format or have any suggestions, feedback or questions, please contact us.
Read more
- Read our general advice for travellers with a disability
- To understand how we can help Australian's overseas, read our Consular Services Charter
See also
- Read the Department of Foreign Affairs and Trade's accessibility statement
- Read the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.1 (WCAG 2.1)
- Read the Digital Transformation Agency's requirements for Australian Government websites