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Registration help

H​elp guides

Our help guides provide step-by-step instructions for using our services.

Creating your Smartraveller account
Resetting your password
Registering your trip
Registering a group
Changing your personal or trip details

Why should I register my trip?

The information you provide can help the Department of Foreign Affairs and Trade to contact you or your family in the event of an emergency.

Does registering mean that the Australian Government will provide me with consular assistance?

Registration does not automatically guarantee you consular assistance. Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.

You should take personal responsibility for your travel choices, safety, finances and behaviour overseas. This includes buying travel insurance and obeying the laws of the country you are visiting. We also encourage you to share your contact details, travel itinerary and copies of key travel documents with friends or family.

I am travelling with a tour group. Do I still need to register?

Tour companies are not obliged to share your personal details or itinerary with us. We encourage you to register yourself for each of the places you are visiting, including city details.

Will I receive updates to the travel advice?

Our travel advice is regularly updated. Once you have created a Smartraveller account, you can subscribe to receive free email updates each time the information for your destination changes.

Registering your trip does not necessarily mean you'll receive notifications if the travel advice for your destination changes while you are overseas. If you would like to receive regular email updates from Smartraveller, you need to opt in to these.

How do I subscribe to email updates on my destination?

You should subscribe to travel advice updates through your Smartraveller account for each destination you are visiting. You can subscribe, or unsubscribe, to these emails at any time. Log in to your Smartraveller account to manage your email preferences.

To stay updated, you can also follow Smartraveller on Facebook and Twitter.

What information do I need to complete a registration online?

You will need passport details for all travellers, information about who we can contact in an emergency, and details of your travel plans.

You'll be asked to list each overseas destination you plan to visit (or transit through) and on what dates. You do not need to provide the name of the specific accommodation or venue you will stay at. You only need to know the city/state/region and country. For instance, 'Canberra, Australia'.

More information: Registering a trip

Can I register over the phone or email you my itinerary?

We cannot accept registrations over the phone or via email. If you have difficulty using the internet, family or friends can register your travel on your behalf. Most local libraries have an internet-connected computer for public use.

How do I know that my registration has been successful?

After submitting your registration a reference number will be displayed.

A confirmation email will also be sent to the main contact if an email address was supplied. You will not receive a confirmation email when you update an existing trip.

My plans have changed. Can I edit my trip?

You can edit travellers, contact details, emergency contacts and destinations at any time through your Smartraveller account.

If you need to make changes to your submitted trip registration, see Changing your personal or trip details.

What will you do with my information?

Personal information provided to the Department of Foreign Affairs and Trade is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement.

To improve your experience on our site, we use 'cookies'. Our trip registration form uses a Google autocomplete tool to help you search for the right destination. Our website also uses a range of analytics services. These services do not identify individual users or associate your IP address with any other data held by the company for other purposes.

More information: Cookies and analytics

I have a question that is not answered here. Can I talk to someone?

Please email