Since September 2017, Mount Agung, an active volcano in Karangasem Regency in East Bali, has shown increased volcanic activity. In November 2017, Mount Agung's volcanic activity caused disruptions to flights and airport operations. The alert level of Indonesia's
National Disaster Management Authority can change with little warning. Local authorities have maintained an exclusion zone around the crater, which can also change at short notice. Outdoor activities remain suspended in proximity to the crater.
Individual airlines make their own decisions as to when to cease, and when to resume, flight operations. Contact your airline or tour operator directly for up-to-date information on flight and other travel options.
Before you travel to Bali:
- ensure you have comprehensive travel insurance and check whether any restrictions apply
- contact your airline or tour operator to confirm flight schedules and whether they are offering alternative destinations
- speak to your accommodation provider about contingency arrangements they are making
- make contingency plans in case your travel plans are disrupted and make sure you have access to additional money and other necessities, including medication
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If you're in Bali
- stay outside the exclusion zone around the crater. Follow the instructions and advice of local authorities, including any evacuation orders. Take official warnings seriously.
- plan for the possibility that you won't be able to depart Bali on your scheduled flight and any impact this may have on your other personal commitments. Ensure you have ongoing access to accommodation, funds and other necessities, including medication, beyond your original date of departure from Bali
- speak to your accommodation provider about contingency arrangements they're making
- you're responsible for ensuring that you meet the conditions of your visa. If you have concerns about your visa or have overstayed, consult the Indonesian immigration authorities well in advance of your scheduled departure. The Indonesia immigration office in Jimbaran is at:
Kantor Imigrasi Ngurah Rai (Ngurah Rai Immigration Office)
Jl. Perum Taman Jimbaran No. 1 Mumbul, Kuta Selatan – Bali
If you require consular assistance, contact the Australian
Consulate-General in Bali. If you're unable to contact the Consulate-General in a consular emergency, you can contact the 24-hour Consular Emergency Centre in Canberra on +61 2 6261 3305 or 1300 555 135 within Australia.
Individual airlines make their own decisions as to when to cease and when to resume flight operations. Contact your airline directly for up-to-date information on flight schedules.
Insurance restrictions may be in place for Bali in relation to the increased volcanic activity at Mount Agung. This could limit your coverage in the event of a volcanic eruption.
Contact your travel insurance provider directly to discuss your policy and coverage in relation to travel interruptions.
Travel advice for Indonesia
travel advice for Indonesia for up-to-date information regarding travel.