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Summary

  • Exercise a high degree of caution in Indonesia, including in Bali and Jakarta, because of the high threat of terrorist attack. Pay close attention to your personal security at all times. Monitor media for the latest information about new or possible safety or security risks.
  • Indonesia has severe penalties for narcotics offences, including the death penalty. See Laws.
  • We continue to receive information that indicates that terrorists may be planning attacks in Indonesia. Attacks could occur anywhere, anytime. Be particularly vigilant at places of worship and during significant holiday periods. See Safety and security.
  • Indonesian authorities continue to arrest terrorists in the advanced stages of attack planning. Be aware of the ongoing high threat of a terrorist attack. See Safety and security.
  • Avoid protests, demonstrations and rallies, which can turn violent without warning. Be aware of your surroundings. See Safety and security.
  • Be conscious of your personal security. Be aware of risks, particularly in tourist locations such as Bali and Lombok, relating to violent and petty crime; sexual assault; drink-spiking and consumption of alcohol adulterated with harmful substances such as methanol; scams and credit card/ATM fraud. See Safety and security.
  • Carefully consider risks involved in using motorcycles, including licence and insurance issues. See Local travel.
  • Indonesia has some health risks, including rabies. Rabies occurs throughout Indonesia, particularly in Bali and Nias. Avoid contact with dogs and other animals, including monkeys. See Health.
  • Smoke haze may affect your health and travel plans. Smoke haze is typical across much of the north-west part of the archipelago, mainly from July to October. See Additional information.
  • Indonesia can experience natural disasters, including volcanic activity, earthquakes, tsunamis and floods. Pay close attention to emergency procedures. Monitor local warnings and follow local instructions. See Additional information.
  • Reconsider your need to travel to Central Sulawesi, Papua and West Papua provinces because of safety and security risks. Example: Attacks have occurred around Freeport Mine in Papua Province. See Safety and security.
  • See Travel Smart for general advice for all travellers.

Entry and exit

Visas

The Indonesian Government allows visa-free short visits (30 days) for Australians travelling to Indonesia. You can't extend your stay if you enter Indonesia under the visa-free facility.

If you intend to stay in Indonesia for more than 30 days, apply for a visa:

More information: Indonesian Embassy in Canberra

The visa-free and visa-on-arrival facility is not available to foreigners entering:

  • Indonesia through the land border between Timor Leste (East Timor) and Indonesian West Timor
  • Indonesian West Papua.

Some airlines flying from Australia to Jakarta and Bali offer on-board visa processing.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Indonesia for up-to-date information.

You can't work in Indonesia unless your have the appropriate visa. If you breach Indonesian immigration regulations, you can be fined, jailed, deported or banned from re-entry.

If you have a criminal record, Indonesian immigration staff may refuse you entry to Indonesia, regardless of how long ago the offence took place. If you're concerned about being denied entry, contact an Embassy or Consulate of Indonesia before departing for Indonesia. Decisions of Indonesian immigration officials are final. The Australian Government cannot intervene.

If travelling on an Emergency Passport, you'll only be allowed to enter Indonesia if you have a visa from an Embassy or Consulate of Indonesia.

Visas are non-transferable, but may be extended once for an additional 30 days without you having to leave Indonesia. The period of your stay is calculated from the day you arrive. Part days are counted as whole days. You'll be fined for each additional day you stay in Indonesia beyond your visa.

Other formalities

If you're staying in a private residence (not a hotel), you must register with the local Rukun Tetangga Office and local police on arrival. If you plan to be in Indonesia for more than 90 days, you must register with the local immigration office and hold the correct visa.

More information: Indonesian Embassy in Canberra

Passport

Make sure your passport is valid for at least six months from the date you intend to return to Australia. Carry copies of a recent passport photo in case you need a replacement passport while overseas.

Your passport is a valuable document and attractive to criminals who may try to use your identity to commit crimes. Always keep it in a safe place.

By law, you must report the loss or theft of your passport to the Australian Government as soon as possible.

Money

Declare cash in excess of 100,000,000 Indonesian Rupiah (around A$10,000) on arrival and departure.

Safety and security

Terrorism

Exercise a high degree of caution in Indonesia, including Bali, Jakarta and Lombok, because of the high threat of terrorist attack.

We continue to receive information indicating that terrorists may be planning attacks in Indonesia. Since January 2016, a number of threats have been received by Indonesian authorities from groups purporting to be planning attacks, including in Bali. 

The terrorist threat level in Indonesia remains high. Attacks could occur anywhere, anytime, including at locations frequented by Westerners. Example: On 14 January 2016, terrorists attacked a Starbucks Cafe and police post in Central Jakarta, detonating bombs and exchanging gunfire. Eight people were killed, including the terrorists. Indonesian police have since made a large number of arrests of suspected terrorists.

Police have stated publicly that terrorist suspects remain at large and may seek Western targets. Indonesian security agencies continue to conduct operations against terrorist groups. Extremists in Indonesia may carry out small-scale violent attacks with little or no warning. Groups linked to or inspired by conflict in Iraq and Syria have anti-Western motivations.

Since 2010, police have disrupted terrorist groups in:

  • Bali
  • Banten
  • Central Java
  • Central Sulawesi
  • East Java
  • Jakarta
  • Lampung
  • South Sulawesi
  • South Sumatra
  • North Sumatra
  • West Java
  • West Nusa Tenggara.

Be vigilant during holiday periods, including:

  • Christmas (25 December)
  • Easter (dates vary)
  • Independence Day (17 August)
  • New Year (31 January)
  • Nyepi (Balinese New Year, 17 April 2018)
  • Ramadan (dates vary).

Be vigilant in places of worship, especially at gatherings during periods of religious significance. These have been targeted, particularly in places like Poso and Solo. They could be attacked again. 

When planning activities, consider the types of places known to be terrorist targets and the level of security provided at venues. Terrorists have previously attacked or planned to attack:

  • airports and airlines
  • bars and nightclubs
  • cafes
  • clubs, including sporting clubs
  • cinemas and theatres
  • international hotels
  • nightclubs
  • places of worship in Bali, Jakarta and elsewhere in Indonesia
  • restaurants
  • tourist areas and attractions
  • tour buses
  • tour groups.

Other possible targets include:

  • international fast food outlets
  • Western-branded venues
  • Jakarta's embassy district and diplomatic missions elsewhere
  • international schools
  • expatriate housing compounds
  • Western interests and businesses
  • places frequented by foreigners
  • central business areas
  • office buildings
  • banks
  • public transport and transport hubs
  • shopping centres
  • premises and symbols associated with the Indonesian Government and police
  • outdoor recreation events.

Suicide attacks have occurred in places frequently visited by foreigners, with many killed or injured. Examples: 2002 and 2005 Bali bombings; 2004 bomb attack outside the Australian Embassy in Jakarta.

Bombings have killed and injured Australians. Examples: 2009 bombing at the Ritz-Carlton Hotel and JW Marriott Hotel in Mega Kuningan, Jakarta; 2003 attack on JW Marriott Hotel.

Attacks have targeted Indonesian government facilities, including police stations and checkpoints.

Additional acts of violence have been committed by supporters in response to high profile extremists being detained or killed.

What to do when there is an attack

  • In the event of an attack, leave the area immediately if it's safe to do so.
  • Follow the instructions of local authorities.
  • Don't remain in an affected area or gather in a group in the aftermath of an attack or if you're evacuated from a building for security reasons (such as a bomb threat).

Staff at Australian Embassy and Consulates-General

Security at the Australian Embassy in Jakarta and at the Consulates-General in Bali and Makassar remains at a high level.

Staff and families need to be careful when travelling to and from the Embassy.

Central Sulawesi Province

Reconsider your need to travel to Central Sulawesi where there are ongoing security operations by Indonesian authorities against terrorist groups and where terrorist groups have conducted recent attacks targeting civilians. Examples: January 2015, terrorist groups in Poso exchanged gunfire with security forces; April 2015, two policemen were killed by terrorists; August 2015, a policeman was killed in an exchange of gunfire with terrorists; September 2015, two civilians were killed by terrorists in Parigi Moutong Regency.

Terrorism is a threat throughout the world.

More information: Terrorist threat worldwide

Civil unrest and political tension

Political rallies, protests and demonstrations occur regularly and can turn violent with little notice. They're often held near the Presidential Palace, major government buildings and embassies in Jakarta.

Most are publicised in advance. Avoid these. Maintain a high level of vigilance and security awareness. Monitor local media for the latest information on security.

Demonstrations are periodically held around the Australian Embassy in Jakarta. Expect traffic delays and restricted access to and from the Embassy. Telephone ahead for an appointment before going to the Embassy (see Where to get help).

Judicial processes, including trials of extremists and implementation of sentences, could prompt supporters to demonstrate or conduct acts of violence.

Communal and sectarian conflict sometimes occurs in Indonesia, including in Papua and West Papua. Outbreaks of localised violence can also be directed at minority groups elsewhere, including on Java.

Papua and West Papua

Reconsider your need to travel to Papua and West Papua provinces where there are regular violent clashes between the police and military and armed groups. Many clashes have resulted in the deaths of members of the security forces, members of armed groups and, occasionally, civilians. 

To travel to Papua and West Papua, you need a travel permit (Surat Keterangan Jalan). You can get a permit from the National Police Headquarters in Jakarta. Applications can take time to process.

A number of violent attacks have occurred in and around Jayapura, with people killed and injured, including a foreign national. There is a risk of more attacks.

Violent attacks have taken place in recent years around the Freeport Mine, Papua Province, resulting in deaths, including of an Australian. There have been attacks on vehicles using the road between Grasberg and Timika.

Ongoing violence in Puncak Jaya District, Papua Province, has led to deaths. Examples: 2014 in Kulirik and Lanny Jaya; Enarotali in Paniai regency.

More attacks are possible in Papua and West Papua provinces, including against infrastructure and national institutions.

Crime

Be aware that a range of crimes occurs in Indonesia, including in popular tourist locations in Bali.

Theft

Opportunistic theft and other petty crime is common and includes robbery and snatching handbags and backpacks.  Violence is sometimes used. Be careful of thieves:

  • on motorcycles targeting pedestrians
  • in upmarket shopping malls targeting shoppers
  • in crowded public transport targeting travellers
  • at traffic lights targeting those in stationary cars
  • who puncture car tyres as a means of targeting victims
  • when entering accommodation, including villas in Bali.

Sexual assault

If you're a victim of sexual assault, seek prompt medical assistance. 

Make a full statement to local police in person so the police can conduct  a criminal investigation. Local police can't investigate a crime you report after you've left Indonesia unless you've reported the crime. Your sworn statement, or statements by witnesses, can be used as evidence in criminal court proceedings. You're not always required to be present in Indonesia for trial proceedings. Nor are witnesses who live outside of Indonesia.

More information: Sexual assault overseas

Bars and nightclubs

Be vigilant in  bars and nightclubs. Drink spiking and adulteration of drinks with toxic substances occurs. See Health.

Be aware of the risks you may face and tips on how to avoid becoming a victim.

More information: Partying overseas

Credit card fraud and using ATMs

Credit card and ATM fraud occurs frequently in Indonesia. Monitor transaction statements. Inform your card issuer of the dates you intend to visit Indonesia so your transactions will be honoured. Never let your card out of your sight, including for transactions in restaurants.

Use ATMs within controlled and secure areas such as banks, shops and shopping centres. Shield your PIN from sight, including from hidden cameras, when withdrawing cash.

Scams and confidence tricks

Beware of scams and confidence tricks. All forms of gambling are illegal. A number of Australian travellers have recently lost large sums of money in card game scams run by organised gambling gangs, particularly in Bali. See Laws.

Some tourists have reported being robbed after taking visitors back to their hotel rooms. In some cases, their drinks were spiked.

Legal disputes are common in Bali over the purchase of real estate (land, houses, holiday clubs and time share schemes). Thoroughly research and get legal advice on any proposals before entering into an agreement or providing personal financial details. 

More information: International scams

Taxis

Examples of crime involving taxis include:

  • taxis departing before you can retrieve your baggage from the vehicle
  • being robbed in or confined temporarily in taxis, including in urban areas
  • taxi driver forcing passengers to withdraw funds from credit or debit cards at ATMs before being released.

Lone female travellers can be vulnerable.

Only use official taxi companies you can book by phone, or from inside an airport or at stands at major hotels. Check that your taxi is official, as unscrupulous operators can have vehicles that look similar to those run by reputable companies. 

If caught in an incident involving a taxi, leave the taxi and the immediate area if it's safe to do so.

Local travel

Road travel

Traffic can be extremely congested and road users may not drive in a predictable or safe manner. You are almost three times more likely to be killed in a motor vehicle accident in Indonesia than in Australia.

Driver's licence

To drive in Indonesia you need an Indonesian or international driver's licence appropriate to the type of vehicle you're driving. Your Australian licence isn't legal. Your travel insurer will deny your claim if you are unlicenced or do not hold the correct class of licence in Australia for the vehicle driven.

Motorcycles

A number of foreigners, including Australians, have been killed or seriously injured in motorcycle accidents in tourist areas, particularly in Bali. In the event of an accident, it will often be assumed that the foreigner is at fault and they will be expected to make financial restitution to all other parties.

If you hire a motorcycle:

  • seek advice on restrictions (such as insurance cover if you're not licensed to ride a motorcycle in Australia)
  • check with your travel insurer whether your policy covers you when riding a motorcycle
  • wear, and ensure your passenger wears, a correctly fastened and approved helmet.

More information: Road travel

Public transport

Transport by bus can be crowded, particularly around public holidays and peak commuter times. Safety standards, usual in Australia, may not be observed.

Rail travel

Inter-city rail networks exist on the islands of Java and Sumatra. Commuter trains operate in Jakarta. Transport by train can be crowded, particularly around public holidays and during peak commuter times.

Tourist areas, including Bali

Water hazards

Rough seas and strong currents have led to drownings in coastal areas, including in Bali.

  • Respect local warnings.
  • Consult relevant local information sources about potential water hazards.
  • Be aware that local beach rescue services may not be of the same standard as in Australia.

Crime

There have been reports of violent crime against foreigners and locals in Bali. Exercise caution.

  • Be aware of your surroundings and conscious of potential crime risks.
  • Reduce the risk of thieves on motorcycles snatching your bag or valuables by ensuring bags or valuables are not visible when cycling or motorcycling.
  • Stay on footpaths (where available) if walking, and away from the curb with your bag held on the opposite side to traffic.
  • Remain alert in crowded areas.

More information: Safety and security.

Safety standards

Safety standards you might expect of service providers, such as hotels, restaurants, retail outlets, transport and tour operators, including for adventure activities (for example, bungee jumping, rafting, scuba diving, surfing), aren't always met in Indonesia. If you plan adventure activities, make sure your insurance policy covers this. Don't hesitate to ask about, or insist on, safety requirements with tour operators.

Travel between islands

Travel between the islands of Indonesia by ferry or boat can be dangerous. Passenger limits aren't always observed. Sufficient lifejackets aren't always provided. Lifejackets for children aren't likely to be provided.

  • Ensure any vessel you intend to board has appropriate safety equipment and life jackets.
  • Ensure you, and those with you, wear life jackets at all times.
  • Take your own lifejackets if travelling with children in your party.
  • Check with your tour operator or crew to determine whether safety standards are appropriate.
  • Avoid travelling by water after dark unless the vessel is equipped appropriately.

More information: Travel by boat

Travelling in other parts of Indonesia

Trekking and climbing

Mountain treks, including some on Mt Rinjani in Lombok, suit only experienced climbers. Travel with a guide and check out the level of difficulty beforehand. 

Mt Rinjani is an active volcano. Check local conditions before climbing.

Piracy

Piracy occurs in the coastal areas of Indonesia.

More information:

Air safety

The Australian Government does not provide information on the safety of individual commercial airlines or flight paths. The Civil Aviation Safety Authority (CASA) has certified Garuda Indonesia, Indonesia Air Asia and Batik Air to operate flights between Australia and Indonesia. CASA does not assess the safety of Indonesian carriers operating within Indonesia or to countries other than Australia.

The United States Federal Aviation Administration (FAA) assess a country's ability to meet international safety standards and practices for operating and maintaining aircraft, as established by the International Civil Aviation Organization (ICAO). The FAA has determined that the aviation safety oversight in Indonesia carried out by the Directorate General of Civil Aviation complies with ICAO aviation safety standards.

The European Union (EU) has published a list of airlines, including Indonesian airlines, subject to operating bans or restrictions within the EU.

More information: EU list of banned airlines

Fatal air crashes involving the Indonesian carrier Susi Air occurred in April 2012, November 2011 and September 2011. Australian officials in Indonesia don't use Susi Air for official travel.

More information:

Laws

Local laws

You are subject to all local laws and penalties, including those that appear harsh by Australian standards. Research local laws before travelling, especially for an extended stay.

If you are arrested or jailed, the Australian Government will do what it can to help you under our Consular services charter. But we cannot get you out of trouble or out of jail.

More information: Arrested or in prison

Drug laws include the death penalty

Penalties for drug offences are severe and include the death penalty. Penalties for possessing even small amounts of recreational drugs include heavy fines and imprisonment. 

Police target illegal drug use and possession across Indonesia, particularly in popular places and venues in Bali and Jakarta.

Magic mushrooms are a Class 1 narcotic and local police have taken action to prevent their distribution.

Some prescription medications available in Australia are illegal in Indonesia. See Health.

Other laws

The death penalty exists for many crimes in Indonesia.

Australians living and working in Indonesia should be aware that local labour laws can change at short notice. This can have implications for expat workers.

Under Indonesian law, you must always carry identification, (an Australian passport or Resident's Stay Permit).

Gambling is illegal.

It's not always legal to take photographs in Indonesia. Obey signs that prohibit photography. If in doubt, get advice from local officials.

If you're considering buying real estate, including land, houses, holiday clubs and time share schemes in Indonesia, first seek advice from a legal authority.

More information: International scams

Australian laws

Some Australian criminal laws apply overseas. If you commit these offences, you may be prosecuted in Australia. Laws include those relating to:

  • bribery of foreign public officials
  • child pornography
  • child sex tourism
  • female genital mutilation
  • forced marriage
  • money laundering
  • terrorism.

More information: Staying within the law

Local customs

Dress

Conservative standards of dress and behaviour apply in many parts of Indonesia. Find out what customs apply at your destination. Take care not to offend. If in doubt, seek local advice. 

Information for LGBTI travellers

While homosexuality is not illegal in Indonesia (noting information on the exception of Aceh below) some by-laws and local regulations, for example on pornography and prostitution, are sometimes applied in a way which discriminates against the LGBTI community. Example: In May 2017, police raided an all-male venue in Jakarta and detained 141 men on suspicion of committing offences under Indonesia's pornography law.

Homosexuality is illegal in the province of Aceh and can be punishable by corporal punishment. Example: March 2017, two men found guilty of violating Aceh province's Shariah laws on "homosexual acts" were sentenced to 80 lashes of the cane.

More information: LGBTI travellers

Balinese New Year (Nyepi)

Be aware that local custom requires that all people on the island observe a Day of Silence for Balinese New Year (Nyepi) from 6 am on 17 April 2018, until 6 am the following day. 

Ramadan

The Islamic holy month of Ramadan is expected to occur between mid-May and mid-June 2018. During Ramadan, respect religious and cultural sensitivities, rules and customs. Don't eat, drink or smoke in public or in front of people who are fasting.

More information: Ramadan

Aceh

Aceh province has a degree of special autonomy. It upholds some aspects of Sharia (Islamic) law, including punishments that don't apply in other parts of Indonesia.

Sharia law can be applied to anyone in Aceh, including travellers, non-Muslims and foreigners. It's enforced by local Sharia police.

Sharia law doesn't allow gambling, drinking alcohol, prostitution, homosexuality and extra-marital sex. Certain standards of dress are required. Inform yourself about the laws. If in doubt, seek local advice.

Information for dual nationals

Indonesia's citizenship legislation permits children born to an Indonesian parent and a foreign parent to maintain citizenship of both countries until their 18th birthday.

More information:

Health

Travel insurance

Take out comprehensive travel insurance before you depart to cover overseas medical costs, including medical evacuation.

Remember, regardless of how healthy and fit you are, if you can't afford travel insurance, you can't afford to travel. The Australian Government will not pay for a traveller's medical expenses overseas or medical evacuation costs. This can be very expensive and cost you many thousands of dollars upfront.

Confirm:

  • what circumstances and activities are and are not covered
  • that you are covered for the whole time you will be away.

More information: Travel insurance

Physical and mental health

It's important to consider your physical and mental health before travelling, especially if you have an existing medical condition.

  • At least eight weeks before you depart, see your doctor or travel clinic for a basic health check-up, and to discuss your travel plans and implications for your health.
  • Get vaccinated before you travel.

If you need counselling services, contact the Australian Consular Emergency Centre on +61 2 6261 3305 and ask to speak to a Lifeline telephone counsellor.

More information:

Medication

Not all medications available over the counter or by prescription in Australia are available in other countries. Some may be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

Take prescription medicine with you so you remain in good health. Always carry on your person a copy of your prescription or a letter from your doctor stating what the medicine is, how much you'll take and that it's for personal use only. If you're caught with illegal medication, you can be detained, fined or face harsher penalties, even if an Australian doctor prescribed the drugs to you. This includes some medications used to treat Attention Deficit Hyperactivity Disorder.

Before you leave Australia:

More information: Prescription medicines

Health risks

Poisoning from alcoholic drinks

Cases of poisoning from alcoholic drinks adulterated with harmful substances, particularly methanol, have been reported, most notably in Bali and Lombok. Locals and foreigners, including Australians, have died or become seriously ill. 

Cases usually involve local spirits and spirit-based drinks, such as cocktails, but brand name alcohol can also be adulterated. Deaths have also been reported after drinking adulterated arak, a traditional rice-based spirit.

Consider the risks when drinking alcoholic beverages in Indonesia, particularly cocktails and drinks made with spirits. Drink only at reputable licensed premises. Avoid home-made alcoholic drinks. Be aware that labels on bottles aren't always accurate.

If you suspect that you or someone you're travelling with may have been poisoned, act quickly and get urgent medical attention. It could save your life or save you from permanent disability. Also report suspected cases of methanol poisoning to the Indonesian police.

Symptoms of methanol poisoning can be similar to the effects of drinking too much (fatigue, headaches and nausea), but are usually more pronounced. Vision problems may include:

  • blindness
  • blurred or snowfield vision
  • changes in colour perception
  • difficulty looking at bright lights
  • dilated pupils
  • flashes of light
  • tunnel vision.

Measles

Periodic outbreaks of measles continue to be reported in Indonesia, including Bali.

Full protection for measles requires two doses of vaccine four weeks apart.

If you have symptoms of measles, seek medical attention. Measles is highly infectious, so call before attending a health care facility.

Magic mushrooms

Don't consume magic mushrooms. The active ingredient in them is a Class 1 narcotic in Indonesia. Australians have been injured, fallen sick or been in trouble with local police after taking magic mushrooms, particularly in Bali.

Magic mushrooms can cause major health problems, including:

  • anxiety
  • erratic behaviour
  • psychosis
  • severe hallucinations.

Mosquito-borne illnesses

Several mosquito-borne and other insect-borne illnesses are common throughout the year. Check to see the situation in the area in which you're travelling.

Protect yourself against mosquito-borne illnesses by: 

  • ensuring your accommodation is mosquito proof
  • taking measures to avoid insect bites, including using insect repellent and wearing long, loose-fitting, light-coloured clothing.

Zika virus

Indonesia is experiencing sporadic transmission of the mosquito-borne Zika virus. Protect yourself from mosquito bites. 

The Australian Department of Health advises pregnant women to discuss any travel plans with their doctor and consider deferring non-essential travel to affected areas.

Malaria (including chloroquine-resistant strains)

Malaria, including chloroquine-resistant strains, is prevalent in rural areas, but not common in Jakarta. Take prophylaxis for malaria where necessary.

Dengue fever

Dengue fever occurs throughout Indonesia, including in Bali and other major cities. It's especially common during the rainy season. In recent years, Australian health authorities have seen an increase in dengue virus infections in returned travellers from Bali. There is no vaccination or specific treatment available for dengue.

Japanese encephalitis and filariasis

These are present, especially in rural agricultural areas. Japanese encephalitis has been detected in Australian travellers returning from Indonesia, including Bali.

More information:

Rabies

Rabies is a risk throughout Indonesia, especially in Bali and nearby islands and Nias (off the coast of Sumatra). Rabies is almost always spread by an animal bite, and can also be contracted when a rabid animal's saliva gets directly into the eyes, nose, mouth or broken skin. People with rabies-like symptoms have died in recent years after being bitten by dogs.

Avoid direct contact with dogs and other animals, including monkeys. Do not feed or pat them. This includes monkeys in popular markets, tourist destinations and sanctuaries where you may be encouraged to interact with them.

If bitten or scratched, immediately use soap and water and wash the wound thoroughly. Seek urgent medical attention.

Post-exposure rabies treatment in Indonesia may be limited, so bite victims may have to return to Australia or travel to a third country for immediate treatment. If staying in Indonesia for a long time or to work with animals, consult your doctor or travel clinic about getting a pre-exposure rabies vaccination.

More information: Health

HIV/AIDS

HIV/AIDS is a risk for travellers, particularly in Bali. Exercise appropriate precautions if engaging in activities that expose you to risk of infection.

Other diseases and health issues

Water-borne, food-borne, parasitic and other infectious diseases (including cholera, hepatitis, measles, tuberculosis and typhoid) are prevalent with serious outbreaks occurring from time to time. 

  • Boil all drinking water or drink bottled water.
  • Avoid ice cubes.
  • Avoid uncooked food.

Minimise the risk of food poisoning by ensuring that meat is sourced though a reputable supplier. Seek urgent medical attention if you suspect poisoning. Also seek medical advice if you have a fever or suffer from diarrhoea.

Illness caused by naturally occurring seafood toxins such as ciguatera, as well as scombroid (histamine fish poisoning) and toxins in shellfish, can be a hazard. See Queensland Health ciguatera information.

Tattoos

Avoid temporary black henna tattoos which often contain a dye that can cause serious skin reactions. 

Medical facilities

The standard of medical facilities in Indonesia is generally low by Western standards. Many regional hospitals only provide basic facilities. Psychiatric and psychological services are limited in Indonesia.

There's no reciprocal medical agreement between Australia and Indonesia. Before admitting patients, hospitals usually require:

  • guarantee of payment
  • confirmation of medical insurance
  • upfront deposit for services.

Costs per day in a public hospital range between A$1,350 to A$3,350, depending on the treatment.

Costs for medical evacuation can exceed A$70,000.

Decompression chambers are at Bali's Sanglah General Hospital and hospitals in Jakarta and Manado.

More information:

Where to get help

Depending on what you need, your best option may be to first contact your family, friends, travel agent, travel insurance provider, employer or airline. Your travel insurer should have a 24-hour emergency number.

Emergencies

  • Police: 110/112 (SMS 1717)
  • Ambulance and rescue services: 118
  • Firefighting: 113
  • Medical emergencies: 119
  • Tourist Police (Bali): (0361) 759 687
  • Tourist Police (Jakarta): (201) 526 4073

More information: Police stations in Bali

Tourism services and products

For complaints relating to tourism services or products, contact your service provider directly.

Pension or social security payments

Contact Centrelink directly on 001 803 61 035.

Australian Government

Read the Consular services charter for what the Australian Government can and cannot do to assist Australians overseas.

Australian Embassy Jakarta (by appointment only)

Jalan Patra Kuningan Ray Kav. 1-4
Jakarta Selatan 12950 INDONESIA
Telephone: (+62 21) 2550 5555
Facsimile: (+62 21) 2550 5467
Email: consular.jakarta@dfat.gov.au
Website: indonesia.embassy.gov.au

An appointment for consular services can be made by calling (+62 21) 2550 5500 or (+62 21) 2550 5555. Follow the prompts.

Australian Consulate-General Bali

Jalan Tantular 32
Renon
Denpasar Bali 80234 INDONESIA
Telephone: (+62 361) 2000 100
Facsimile: (+ 62 361) 2000 195 (general enquiries)
Email: bali.congen@dfat.gov.au
Website: bali.indonesia.embassy.gov.au

Australian Consulate-General Makassar

Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Makassar South Sulawesi 90125
Telephone: (+62 411) 366 4100Tech Update Bali Contac
Facsimile (+62 411) 366 4130
Email: consular.makassar@dfat.gov.au
Website: makassar.consulate.gov.au

Check the website of the Embassy or Consulates-General for information about opening hours and temporary closures that may affect service provision.

In a consular emergency, if you're unable to contact the Embassy, contact the 24-hour Consular Emergency Centre on +61 2 6261 3305, or 1300 555 135 within Australia.

Additional information

Natural disasters, severe weather and climate

Natural disasters occur in Indonesia. Follow the advice of local authorities. Monitor media reports for the latest information.

Floods and mudslides

Floods and mudslides occur regularly throughout Indonesia during the wet season, from October to March, and have caused deaths and displaced people.

Heavy rains often result in wide areas of the greater Jakarta region being significantly affected by flood waters. Key services, such as emergency and medical care, telecommunications, transport, and the supply of food and water are often disrupted during floods and mudslides.

Walking and driving in flooded areas can be dangerous due to uncovered drainage ditches obscured by water.

A high risk of contracting a water-borne disease can persist after the water recedes.

Volcanoes

Indonesia's active volcanoes can erupt at any time and cause widespread loss of life and destruction. Volcanic ash can cause breathing difficulties, particularly for people with chronic respiratory ailments such as asthma, bronchitis and emphysema.

Alert levels can be raised and evacuations ordered at short notice.

Examples:

  • Mount Rinjani, on Lombok (near Bali), has erupted numerous times in recent years causing flight disruptions in Bali and Lombok.
  • Mt Sinabung, North Sumatra, has been erupting frequently since October 2013, causing deaths, injuries from pyroclastic flows, eruption-related illnesses and prolonged evacuations of nearby communities. An exclusion zone remains in place around the mountain.

If you're planning to travel to an area near an active volcano, check:

Travel disruption due to volcanoes

Volcanic activity can disrupt domestic and international flights, including for Bali.

  • Make contingency plans in case you are affected.
  • Make sure you have access to additional money.
  • Contact your airline or travel insurer for assistance.

More information: Volcanic Ash Advisory Centre (Bureau of Meteorology, Darwin).

Earthquakes

Indonesia is in an active earthquake region with a high level of earthquake activity, sometimes triggering tsunamis. Deaths, injuries and significant damage can occur.

Strong earthquakes can occur anywhere in Indonesia, but are less common in Kalimantan and south-west Sulawesi.

Examples: There are approximately 4,000 earthquakes across the country per year, with approximately 70-100 of them over 5.5 on the Richter scale. 

More information: Directorate of Volcanology and Geological Hazard Mitigation (Indonesian Government)

Smoke haze

Smoke haze is typical across much of the north-west part of the archipelago, mainly from July to October. Kalimantan and Sumatra are generally the worst affected.

Smoke haze could affect your health and travel plans.

More information: Haze Action Online for a current smoke haze map.

Tsunamis

The Indian and Pacific Oceans experience more frequent, large and destructive tsunamis than other parts of the world because of the many large earthquakes along major tectonic plate boundaries and ocean trenches.

In the event of a natural disaster, follow the advice of local authorities.

More information: Global Disaster Alert and Coordination System

Additional resources